About the role

You will work directly with our Operations team and Founders, touching every part of the customer journey: from the first point of contact to long-term success. You will also play a key role in preparing us for conferences, driving our marketing initiatives, and building the automation layer that makes all of this scale. This is a hands-on, generalist role with real ownership from day one.

What you will do

Customer Onboarding & Success 

• Serve as a first point of contact for customer inquiries via email, CRM, and other channels and coordinate milestones in our CRM

• Triage, document, and resolve support tickets in collaboration with our tech team

• Guide new customers through onboarding workflows, ensuring a smooth and confident first experience and improve where necessary

• Identify patterns in customer feedback and relay insights to the tech team

Events, Conferences & Marketing

• Own logistics for our conference and trade show presence including promotional materials

• Manage pre- and post-event communications with prospects and partners

• Support the creation and distribution of newsletters and social media content

• Track performance metrics for marketing campaigns and prepare concise reports

What we are looking for

• Currently enrolled in a Bachelor's or Master's programme (Business, Communication, Life Sciences, Bioinformatics, or similar)

• Excellent written and spoken English

• Highly organised, structured, and reliable

• Interest and affinity automation and AI

• Comfortable with digital tools and quick to learn new software

Why join us

At Lucid Genomics, we build technology that helps researchers and clinicians solve some of the most difficult rare disease cases. Our work sits at the edge of modern genomics and has direct scientific and clinical relevance.

You will join a small, ambitious team where your work has real ownership and visible impact. This is a chance to help shape a platform at an early stage, work on operationally interesting topics, and contribute to meaningful advances in a fast-moving field. 

What we offer

• At minimum 6 months contract, with option of extension

• Flexible working hours that fit around your study schedule (15 - 20 hours/week)

• A real role with real ownership

• Direct collaboration with founders and senior team members

• Exposure to the next frontier of genomics

• Hybrid work setup — home office and our Berlin office (Delta Campus)

How to apply

Send your CV and a short note on why you're a good fit to contact@lucid-genomics.com with the subject line [Your Name] – Working Student Application. We look forward to hearing from you.